Careers

Job Summary 

We are seeking a highly motivated and organised Customer Service Advisor to join our team. This role is central to ensuring a seamless customer experience, with key responsibilities including efficient and accurate sales order processing, proactive communication with our customer base, and coordination with internal departments to meet customer expectations.

While this role may involve occasional support for front-of-house duties such as greeting visitors or managing incoming calls, the primary focus is on delivering outstanding service and administrative support to customers throughout the order lifecycle.

Key Responsibilities 

• Deliver a high standard of customer service via phone and email communication.
• Oversee end-to-end sales order processing, from order entry and confirmation to coordination with production and logistics teams.
• Ensure customer requirements are accurately captured and proactively communicated to relevant teams.
• Provide timely updates to customers on order status and manage expectations in the event of changes or delays.
• Handle customer enquiries and either resolve directly or refer to the appropriate team member or department.
• Provide cover for fellow customer service roles when required.

Reception & Visitor Support (Occasional / As Required)

• Greet and accommodate visitors as needed, maintaining a professional and welcoming environment
• Manage the switchboard and track visitor arrivals and departures as required.
• Support with occasional preparation of meeting rooms and refreshments for visitors.
• Maintain building security protocols by following the Visitors & Contractors procedures when covering front-of-house tasks.

Quality & Continuous Improvement

• Identify and report quality improvement opportunities or non-conformance issues, ensuring corrective actions are documented and escalated where appropriate.
• Work collaboratively across departments to support overall business objectives and customer satisfaction.

General Responsibilities

• Contribute positively to a team-oriented environment.
• Perform general administrative tasks and support company initiatives as needed.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Positive, solution-oriented approach with a customer-first mindset.
• Previous experience in a front-facing role or customer service is a plus.
• Proficient in using customer management software and MS Office.

Working Conditions

• Work Environment: Office-based, with some tasks requiring interaction across departments and occasional support for visitor-facing duties.
• Equipment: The role involves the use of standard office equipment, including computers, telephones, and the switchboard. Proficiency in relevant software applications is essential.
• Hours: Monday to Thursday 08:30–17:00, Friday 08:30–15:30. Some flexibility may be required for occasional visitor support or events.
• Team Culture: Collaborative, professional, and customer-focused environment.
• Professional Development: Opportunities may be available for training and career growth within the organisation.
• Health and Safety: All employees must adhere to relevant health and safety policies to ensure a safe working environment for staff and visitors.

To apply for the advertised position, please email your CV and cover letter to HR@polyseam.com. Alternatively, if you’re local to our Huddersfield head office, you can drop off a hard copy at reception. Polyseam is an equal opportunity employer and welcomes applicants from all backgrounds.

Job Summary 

We are seeking an experienced and reliable mixing operator to join our production team at Polyseam.

The Operative Will Be Expected To

• To mix current and future products following the issued instructions and within the laid down procedures and practices within the mixing area.
• To work with Supervisors and Senior Mixers to ensure that production requirements are fully understood and met.
• To ensure that the quality of the product is maintained and that all procedures relating to presentation, identification, storage and transportation are followed as per laid down procedures and practices.
• To wear and correctly use the required PPE that has been issued to you personally, and to ensure that it is regularly cleaned and maintained and correctly stored when not in use.
• To complete all necessary records accurately and honestly and ensure that they are processed promptly and returned to the Production Planning Office and Laboratory.
• Work effectively as a team member with your immediate team and the accompanying departments.
• Adhere to health and safety regulations and company policies at all times. 
• Have a good level of fitness.

Key Tasks & Responsibilities

• Handle raw materials accurately, efficiently, and with care.
• Complete all required documentation truthfully and on time, ensuring it reaches the Production Planning Office and Laboratory without delay.
• Carry out regular checks on equipment and the work environment; report and respond to any faults immediately.
• Promote and maintain a safe working environment at all times.

Key Skills & Experience

• Basic maths, English and computer skills.
• Able to stay motivated and work effectively under pressure.
• Good communication and teamwork.
• Able to develop and build professional working relationships.
• Flexible in approach to work tasks.
• Ability to learn new skills.

What We Offer 

• A supportive and safety-conscious working environment 
• Opportunity for training and professional development 
• Free onsite gym and weekly fitness classes 

To apply for the advertised position, please email your CV and cover letter to HR@polyseam.com, or if you’re local to our Huddersfield head office, feel free to drop off a hard copy at reception. Polyseam is an equal opportunity employer and welcomes applicants from all backgrounds.